Felicia Jones

Felicia Jones has a diverse work experience spanning over a decade. Felicia began their career in 2003 as a Partner Business Development Manager and worked in various roles, including Government Relations Manager and Director of Business Development, with organizations such as CARFAX, Inc., and the American Assoc. of Motor Vehicle Administrators. In 2006, they joined the DC Department of Health as the Director of Client Services and Business Development Manager, responsible for the success and delivery of logistic and IT support services contracts. From 2010 to 2012, Felicia worked as a Client Advocate-Team Lead/Sr. Technical Business Consultant at DELL, Inc., providing leadership and technical expertise for alignment with enterprise goals. Felicia then moved on to AARP in 2012, where they served as a Client Engagement Manager and Business Analyst, managing enterprise IT engagement portfolios and delivering technology projects. Felicia joined NTT in 2014 as the Deputy Program Manager and Sr. Adviser of Implementation Integration, a role they held until 2021. Finally, in 2019, they took up the positions of Director of Client Technology and Program Director at designDATA.

Felicia Jones, CSM has a Bachelor of Science (B.S.) degree in Management Information Systems and Services from the University of Maryland Global Campus. In addition to their degree, they hold a certification as a Certified SCRUM Master obtained in November 2013 from the Scrum Alliance. Felicia also has a certification in ITIL v3.Foundations, but the institution and the specific time of obtaining this certification are not provided.