Filipe Lima

Filipe Lima is an accomplished Service Designer and UX Researcher currently engaged at DEUS: human(ity)-centered AI, focusing on enhancing Customer and Employee experiences for ABN AMRO through business analysis and stakeholder management. Filipe also serves as an Invited Assistant Professor at Universidade do Minho, where responsibilities include coordinating a Master's course in Product and Service Design. As a Postdoctoral Researcher on the Easy Ride Project, collaboration with Bosch and University of Minho facilitated the development of human-centered connected mobility technologies. Filipe's prior experience spans roles at Politecnico di Milano, Region Värmland, and logotel, specializing in design knowledge transfer and service design capabilities. Educational qualifications include a PhD in Design from Politecnico di Milano and multiple master's degrees from institutions such as Universidade do Porto and University of Lisbon.