Cerys Entwistle Ica Qa

Cerys Entwistle is a seasoned compliance professional with extensive experience in customer service and compliance assurance roles. Currently serving as the Group Compliance Assurance Team Leader at DFS since June 2023, Cerys previously worked at Sofology from March 2016 to June 2023, where roles included Compliance Assurance Advisor, Customer Service Manager, and Customer Service Advisor. Key responsibilities included delivering training on regulatory topics, monitoring communications, and managing customer service performance. Prior experience includes a customer service role at Marks and Spencer and a retentions advisory position at CPM, where Cerys was recognized as Employee of the Year. Cerys's educational background includes studies at Leigh Image Centre and St Aelreds Catholic Technology College.