Jeff Klainberg

Jeff is a senior marketing and customer experience professional with 20+ years of experience in strategic planning, digital marketing and digital/mobile/social product development. Jeff served as Head of Digital Experience for OppenheimerFunds, where he was responsible for all digital, mobile, social customer experience for Financial Advisors and Individual and Institutional Investors. Jeff was formerly at American Express, where he was Director of Mobile and Digital Strategy for OPEN, the Small Business unit. Jeff launched the innovative and award-winning OPEN Forum website and managed digital experiences that led to 7 consecutive JD Power Best in Class Awards for Customer Satisfaction for American Express. He started his career on the agency side, in advertising and public relations, included extended time at J. Walter Thompson. Jeff has an MBA from Columbia University.