Deshika Welikala

Desika Welikala has held various managerial roles in customer experience, transformation, and service integration at companies like Dialog Axiata PLC and Dialog Business Services. Desika is an HR digitization and analytics expert with experience in driving strategic initiatives for customer experience and service quality standards compliance. Desika also has a background as a call center operations manager at Firstsource, overseeing various services and managing a team of customer service associates. Desika holds an MBA and BSC Education from Ladies' College.