Graham F.

Graham F. is an experienced QA Engineer with a robust background in quality assurance and technical support roles, currently employed at Dialpad since February 2021. Prior positions at Dialpad included Quality Assurance Lead for Devices and Tier 3 Telephony Support, where Graham tested telephony features across multiple platforms and created documentation to enhance QA processes. Prior to Dialpad, Graham held various roles at Shaw Communications, focusing on technical support and instructional design, as well as customer service roles at eBay Inc. and Nortel Networks. Educational qualifications include a Master of Science in Organizational Performance and Workplace Learning and a Graduate Certificate in Workplace Instructional Design from Boise State University, along with a Bachelor of Commerce degree from the University of Victoria.