Sebastian Chaves Pinzon

Sebastian Chaves Pinzon is a seasoned professional with extensive experience in project management and customer experience optimization in the banking and retail sectors. Currently serving as Project Manager ERP at Dichter & Neira Research since March 2024, Sebastian is focused on implementing ERP systems to enhance operational efficiency and customer satisfaction. Previously held various product ownership and change management roles at Banco Falabella Colombia from 2014 to early 2024, where Sebastian specialized in delivering financial products and overseeing project optimization. Sebastian's career began at Banco de Occidente and Sodimac Colombia, progressively managing teams and ensuring effective operations. An expert in business administration and project management, Sebastian holds multiple degrees and certifications in these fields.