Juan Carlos Nieto Rodríguez

Juan Carlos Nieto Rodríguez is a seasoned professional with extensive experience in operations, project management, and customer experience analysis. Currently serving as a CX Planning & Control Senior Analyst at DiDi since February 2022, Juan Carlos has previously held roles at Accenture, GSB Solutions, and Uber, where responsibilities included coordinating regional operations, developing performance tracking tools, and ensuring high-quality support for partners. Prior experience in AIESEC involved enhancing local entities' performance in human resources and operations across multiple countries. Juan Carlos holds a Bachelor's degree in Aeronautical Engineering and a Technical Certificate in Management Intelligence from Universidad Nacional Autónoma de México, along with a Technical Certificate in Human Development from Instituto Politécnico Nacional.