Alan Quirke

Alan Quirke is an experienced Service Delivery Manager currently employed at Diebold Nixdorf since June 2016, having previously held various positions including Help Desk Team Lead. Alan's extensive background in incident and problem management was developed during nine years at Wincor Nixdorf, where responsibilities included maintaining effective communication with clients, recording and classifying incidents, managing the problem management process, and ensuring service level agreements were met. Alan began a career in IT support as a Trainee IT Support Engineer at CIE. Educational qualifications include a Fetac Level 6 Certificate in Customer Service and a Higher Certificate in Computer/Information Technology Administration and Management.