Brian James

Brian James has extensive experience in customer support and contract management across various technology companies. Currently serving as a Customer Support Representative at Diligenta since December 2021, Brian previously worked as a Field Support Agent at Gigaclear, providing assistance with surveys, installation, and activation processes. Prior to that, Brian held the position of Helpdesk Operative at RM, delivering 1st and 2nd line support for proprietary software to examiners and awarding bodies. Brian's career also includes significant roles at Cisco as an Advanced Services Contracts Manager, focusing on risk mitigation for commercial services contracts across multiple regions, and at Software Imaging as Group Contracts Manager, Group IP Manager, Customer Services Specialist, and QA Engineer. Brian's foundational education was completed at Wallingford Grammar School from 1969 to 1975.