Jalil Khan

Jalil Khan possesses extensive experience in customer services and claims management across various insurance organizations. Currently serving at Diligenta since May 2022, Jalil manages inbound calls from policyholders, ensuring compliance with FCA guidelines while assisting with claims. Prior roles include a tenure at AXA handling claims from initiation to resolution, and a position as Sr. Manager at Takaful Emarat-Insurance, where Jalil established and optimized the Customer Service & Claims Department. Jalil's career in customer service began at Jubilee Life Insurance Company Ltd., progressing through multiple managerial roles and overseeing key processes such as underwriting and claims processing. Jalil holds an MBA in Marketing and has completed several specialized training programs through the Life Office Management Association in the USA.