Josh Bentley

Josh Bentley is an experienced operations and continuous improvement leader with a strong background in customer service management within the life and pension industry. Currently serving as Operations Service Delivery Manager at Diligenta, a subsidiary of Tata Consultancy Services, since March 2022, Josh leads a team of approximately 65 Customer Service Advisors and Managers to ensure effective back office processing. Prior to this role, Josh accumulated significant experience at Thames Water from April 2005 to December 2021 in various positions, including Continuous Improvement/Delivery Lead, Offshore Performance Lead, and Service Delivery Manager, where responsibilities included driving improvement projects, managing performance, and collaborating with cross-functional teams to enhance service delivery and address customer complaints.