Paul Knott-Smith

Paul Knott-Smith possesses extensive experience in complaint management and quality control within the financial services sector. Currently serving as Complaint Manager at Diligenta since April 2019, Paul previously held positions including QC - Mortgages at CYBG PLC and Senior Complaint Handler at Alliance Trust Savings. Further experience includes roles such as Service Quality Representative at Capita Remediation Services and Complaints Manager at Aegon. Paul's career highlights also feature positions focused on compliance and auditing, including roles at Lloyds Bank and MBNA. Paul holds a Bachelor's degree in Hospitality and Tourism Management from Queen Margaret University College.