Stephanie Lock

Stephanie Lock currently serves as the Performance & Oversight Manager at Diligenta, a subsidiary of Tata Consultancy Services, where responsibilities include technical incident investigation, resolution, and coaching for customer service team managers. Prior to this role, Stephanie held the position of Customer Service Operations Manager at Diligenta, overseeing a department of 120 colleagues in customer administration within the Life, Pensions, and Investment sectors. Stephanie's career includes extensive experience at Lloyds Banking Group, where roles ranged from Operations Manager managing bereavement and claims to Project Manager for strategic change programs. Additional experience encompasses customer service management at Halifax Financial Services and training coordination at Equitable Life Assurance. Stephanie's educational background includes ongoing studies at Aylesbury College since June 1987.