Mary O.

Mary O. has extensive experience in the healthcare insurance industry, currently serving as a Patient Advocate at DirectPath since February 2016, focusing on employee engagement and healthcare transparency. With a tenure at Assurant Health beginning in 2002, Mary has held several roles, including Outbound Customer Solutions Associate and Agent Support Specialist, where responsibilities ranged from providing tailored policy recommendations to enhancing team efficiency and customer satisfaction. Prior to Assurant, Mary worked at St. Francis Hospital from 1991 to 2002 as a Senior Insurance Verifier, emphasizing insurance benefit evaluation and staff training. This diverse background showcases Mary O.'s expertise in customer service, insurance processes, and training facilitation.