Denise Brooks

Denise Brooks has over three decades of experience at Discover Card, where Denise currently serves as a Senior Relationship Manager, overseeing the performance and compliance of external agency vendors. Previous roles include Vendor Relationship Manager and Team Leader, focusing on managing compliance risks with third-party vendors related to call monitoring and reporting analytics. As a Senior Team Leader, Denise designed and implemented policies for the Fraud Investigation Department, managed a team of over 20 fraud investigators, conducted audits, and enhanced customer satisfaction. Additionally, Denise held the position of Director of Collections & Client Services at Levy and Associates LLC from March 2009 to May 2013. Denise holds a Bachelor's degree in Business Management.