Susan Hankins

Susan Hankins is an experienced professional in customer service and trade compliance, currently serving as a Senior Customer Service Representative at Eurofins DiscoverX since April 2018. Prior to this role, Susan worked at Johnson & Johnson from March 2007 to July 2017, holding various positions including Sr. Trade Compliance Ops Analyst, where responsibilities included managing ISF tracking and training stakeholders, and Sr. Transportation Analyst, where process integration and compliance management were key focuses. Earlier roles included positions as an International Customs Compliance Specialist and International Direct Account Services Rep at LifeScan, a Johnson & Johnson company, where customs compliance programs and improved communication with international distributors were developed. Susan holds a BA in Psychology from Sonoma State University and an AA in General Studies from the University of Maryland - Munich Campus.