Luciana Batista

Customer Success Manager | Journey Manager at Dito

Luciana Batista has a diverse work experience. Luciana is currently working at Dito CRM as a Group Product Manager | Tribe Manager, where they are responsible for strategic planning and goal-setting aligned with the company's objectives. Luciana also manages career development for the project managers in their team. Additionally, they are involved in strategic negotiations with the sales team and prepares monthly reports on financial metrics for the product. Prior to this role, Luciana worked as a Senior Product Manager at Dito CRM, where they focused on identifying, prioritizing, and supporting the development of modules, features, and products aligned with the company's strategy. Luciana also created various documents and plans, conducted user interviews, and facilitated quality assurance processes. Luciana also has experience as a Product Manager at conta.MOBI, where they conducted market research, analyzed product metrics, and collaborated with stakeholders to develop product vision and roadmaps. In their earlier career, Luciana worked as a Marketing Manager at CW4 / LDC.

Luciana Batista's education history includes a professional qualification in Product Management from Cursos PM3 in 2019. Luciana also completed a degree in Marketing Management from Faculdade Pitagoras from 2014 to 2015. Additionally, they have obtained several certifications including "Certificado de Participação no TDC" from The Developer's Conference in March 2020, "Gestão de Produtos" from Udemy Academy in April 2018, "Drops Customer Success" from Gama Academy in June 2017, and "Formação Cientista de Dados" from Udemy in February 2018. Luciana has also completed certifications in Business Intelligence from Aldeia.cc and a course in Google Adwords from Sem Dúvida, although the specific dates of these certifications are not provided.

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