Laurie Geenen

Laurie Geenen has a diverse work experience spanning various industries. Their most recent role is as the Director of Customer Success at Divergence Neuro since July 2021. In this position, they collaborate with customers, developers, and the product team to enhance the customer experience and ensure the software meets customer needs.

Prior to that, Laurie worked at Intranet Connections from 2018 to 2021. As the Director of Customer Experience and Product Owner, they were responsible for leading the Customer Experience department and developing strategies to support customer success. Laurie also created professional services and programs to help customers solve business problems during their time as the Director of Customer Experience.

Laurie has experience in the motorcycle industry as well. From 2013 to 2021, they worked at Pacific Riding School as an Associate Instructor. Laurie helped new and returning riders overcome challenges and improve their skills through training and group rides.

Before that, Laurie was the Customer Success Team Manager at Envisio Solutions Inc. from 2017 to 2018. Laurie provided support to customers, managed implementation and training, and coached their team to achieve performance targets.

Laurie's previous experience includes roles as an Office Administrator at Right Management, Lead Administrator at JRoss Recruiters Inc., Practice Manager at Mission Veterinary Hospital, and Clinic Manager at Trenant Park Pet Clinic. In these positions, they supported various teams, managed operations, and implemented projects.

Overall, Laurie Geenen has a strong background in customer success, customer experience, and team management across different industries.

Laurie Geenen has a Bachelor's Degree in Creative Writing from Kwantlen Polytechnic University. Additionally, Laurie obtained a Driver Training Instructor License/Certificate Class 6/8 Theory & Practical from the Insurance Corporation of British Columbia in January 2013.