Oliver Cascara

Oliver Cascara has over nine years of experience in customer service and workforce management within the telecommunications and eCommerce sectors. Currently serving as a Real Time Analyst at HGS Offshore Staffing Solutions since October 2021, Oliver supports a leading Australian eCommerce business, Temple & Webster, by ensuring SLA and KPI compliance through real-time analysis and reporting. Prior to this role, Oliver held various positions at Telstra from April 2015 to February 2021, including Complaint Manager at both Level 1 and higher levels, and Business Consultant, where responsibilities spanned complaint resolution, billing disputes, technical support, and customer assistance across multiple platforms. Earlier experience includes a Subject Matter Expert role at Teleperformance and an On-the-Job Trainee position at the Securities and Exchange Commission in the Philippines. Oliver holds a Bachelor of Science in Management Accounting from the University of San Carlos.