Jill-Therese Angell Johnsen

Jill-Therese Angell Johnsen is an experienced Senior Service Designer currently engaged at DNB, where responsibilities include planning workshops and user involvement for a new online banking platform for small and medium-sized enterprises. Previously, as a Senior Service Designer at Sbanken, Jill-Therese focused on the design of a new mobile banking application, ensuring cohesive design elements and developing a new icon library. Jill-Therese has a lengthy tenure at SpareBank 1 SR-Bank, contributing as a Service Designer across various roles, including user interviews, design processes, and service blueprinting. Additional roles have included Category Owner for serviced services, Training Lead for CRM implementation, and Authorized Financial Advisor. Educational qualifications encompass an Executive Master in Design Thinking from the Norwegian School of Economics, a Bachelor's in Economics and Business Administration from the University of Stavanger, alongside a UX Certificate from Nielsen Norman Group.