Massinissa Ait-Ouarab

Massinissa AIT-OUARAB currently serves as the CSM Team Manager at Doctolib since September 2019, leading a team of six in customer success, focusing on onboarding and satisfaction strategies. Responsibilities include facilitating transitions in customer success roles, conducting weekly analysis meetings, and collaborating with various teams to streamline processes. Prior roles at Doctolib also included Customer Success Manager, where Massinissa managed the onboarding of practitioners for new software, and Inside Sales, responsible for commercial deployment in Brittany. Previous experience includes Account Manager at Paris Saint-Germain, Office Manager at Morning Coworking, and various roles in client management and event organization. Massinissa holds a Master's from KEDGE Business School and a Bachelor's from Novancia Business School Paris.