Allysha Bilges

Allysha Bilges has extensive experience in technical support and Agile methodologies, currently serving as Manager of Technical Support Specialists at Docupace since February 2018, where leadership efforts focus on enhancing customer satisfaction and optimizing issue resolution. Previous roles at Docupace include Technical Support Specialist, Scrum Master, Business Analyst, ePacs Customer Care Support, and Transition Assistant Customer Care Representative, demonstrating a strong foundation in client support, requirements gathering, and team management. Allysha also held positions at CenturyLink and McClain Companies, and contributed as an Undergraduate Teaching Assistant at Graceland University, where skills in public speaking and technology assistance were developed. Allysha holds a Bachelor of Science degree in Computer Science & Information Technology from Graceland University.