Dery Mh

Dery MH is an experienced professional in customer care operations, currently serving as the Head of Customer Care Operation at DOKU, PT NUSA SATU INTI ARTHA since August 2018. In this role, Dery MH develops operational strategies, conducts needs assessments, and evaluates customer care technologies while reporting to the Senior VP of Operations. Previously, Dery MH held the position of Customer Operation Manager at Kioson Indonesia from November 2016 to August 2018, focusing on measuring customer satisfaction. Earlier experience includes various roles at PT. XL Axiata Tbk from July 2012 to October 2016, including managing inquiries from corporate customers, monitoring premium customer activity, and ensuring compliance in customer relations.