Trent Hoerman

Trent Hoerman is a seasoned professional in member engagement and customer service, currently serving as the Director of Engagement Operations at Dollar Shave Club since August 2014. In this role, Trent manages a team responsible for ensuring service level agreements are met across various channels. Previous positions at Dollar Shave Club include Sr. Manager of Member Engagement, Programs Manager for Member Services, and Member Services Associate, where Trent was involved in cross-departmental coordination and direct member interaction. Prior experience includes serving as a Customer Service Representative at Orchard Supply Hardware. Trent holds a Bachelor's Degree in Communication from California State University, Northridge, and an Associate's Degree in Communication from Santa Barbara City College.