Yoni Tsrouya

Yoni Tsrouya has a diverse work experience spanning various leadership roles in customer success, operations, services, and support.

Their most recent role was as the VP of Customer Success at Dot Compliance, starting in June 2022.

Prior to that, they worked at AU10TIX - Secure Customer Onboarding, where they served as the VP of Operations from January 2019 to June 2022. In this role, they were responsible for building the customer support and NOC team, implementing business applications such as Salesforce CRM and NetSuite ERP, and overseeing ongoing processes.

Before AU10TIX, Yoni was the VP of Services & Support at Nexar Inc. from March 2018 to December 2018.

Yoni's extensive experience in customer success also includes their tenure as the VP of Customer Success at ClickSoftware from July 2015 to May 2017. In this role, they established the company's customer success program, developed customer feedback strategies, and led initiatives to improve overall customer satisfaction and advocacy.

At ClickSoftware, Yoni also held the position of Global VP of Professional Services & Customer Support from September 2013 to June 2015. Prior to that, they served as the VP of PS Corporate Services from July 2010 to September 2013 and Regional Director of APAC, Professional Services from July 2008 to June 2010. In these roles, they managed global teams, implemented cross-cultural processes, and oversaw delivery projects for major clients.

Yoni's earlier experience includes roles such as Director of Quality Assurance Professional Services, Business Analyst, and Solution Architect/Project Manager at ClickSoftware.

Before joining ClickSoftware, Yoni worked as a Software Engineer and R&D Team Lead at Iet Intelligent Electronics from October 1995 to June 2000.

Overall, Yoni Tsrouya has a strong background in customer success, operations, and services, and has successfully implemented strategies and processes to drive customer satisfaction and business growth.

Yoni Tsrouya obtained an MBA in Information Systems from Tel Aviv University, where they studied from 1997 to 2000. Prior to that, they completed a BA in Economy and Computer Science at Tel Aviv University, from 1994 to 1996. Their earliest known education was at Makif A, Ashdod, where they studied from 1981 to 1987. However, there is no information available about the degree or field of study pursued at this institution.