Ai Tran

Ai Tran is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Customer Service Manager at Dragon Capital Group Limited since December 2021, Ai Tran previously held the position of Operations Manager at Concentrix from September 2020 to December 2021. Prior roles include Customer Service Assistant Manager at Avery Dennison Label and Packaging Materials and Customer Service Supervisor, where Ai Tran managed a team of customer service executives and developed effective working instructions and SOPs. Experience also includes positions as Sales Apparel - Merchandiser at Nomura Trading and as Korean Sales Manager Assistant at YKK Vietnam, focusing on domestic sales and customer liaison. Ai Tran holds a Bachelor's degree in Apparel and Textile Manufacture from Ho Chi Minh City University of Technology.