Jon-Claud Ferreira

Jon-Claud Ferreira is a skilled Help Desk Engineer at DRP Solutions since June 2022, with substantial prior experience as an Assistant Service Manager at Commercial Instrumentation Services from March 2017 to June 2022. In this role, Jon-Claud excelled in analyzing financial elements to optimize job costs, managing service inquiries, and enhancing customer engagement and satisfaction. Additionally, expertise in critical thinking facilitated the resolution of complex customer concerns, while effective administration of payroll for 75 employees ensured high productivity and performance. Academic qualifications include a Computer Science degree in Computer Software Engineering from DeVry University and a certificate in Computer Software Engineering from Hack Reactor.