Waseem Kausar Baig

Waseem Kausar Baig is an experienced Service Delivery Manager at du, specializing in ICT service delivery and customer excellence since July 2011, with a proven track record in managing cloud customer projects and driving stakeholder engagement. Prior roles include Technical Services Manager at Cyber Defense Center and Manager of ICT Service Management and Smart City Operations, where responsibilities encompassed operational policy implementation, IT and Cyber risk consulting, and customer satisfaction enhancement. Waseem's expertise extends to service management, having led teams in technical project delivery while maintaining a focus on business objectives and process improvement. Academic qualifications include a B.Sc. in Information Technology from Preston University and a Project Management certification from Chicago Management.