Dhiya Ann Thankachan

Dhiya Ann Thankachan is an experienced System Engineer specializing in ServiceNow, currently employed at Dubai Airports since April 2023, where responsibilities include maintaining and enhancing the ServiceNow platform, particularly in Incident, Request, Change, and Problem modules. Prior to this role, Dhiya served as an Associate Consultant at Quintica from May 2018 to March 2023, engaging with stakeholders to gather requirements and producing various technical documentation while also developing branded Service Portals. Dhiya's career began as a Front-End Developer at QBurst from September 2016 to October 2017. Academic qualifications include an Engineer's Degree in Electronics and Communications Engineering from Model Engineering College Thrikkakara, obtained between 2012 and 2016.