Arvind Dhar

Arvind Dhar has extensive work experience in the financial services industry, with a focus on digital banking channels, strategy, product innovation, and customer experience.

Arvind began their career at CIBC in 2006, where they held various roles, including Senior Product Manager, Product Manager, and Mortgage Consultant. In these positions, Arvind was responsible for developing and executing product strategies, conducting market analysis, and managing client relationships.

In 2018, Arvind joined DUCA Financial Services Credit Union Ltd. as the Director of Digital Banking Channels, Customer Experience, and Innovation for Retail & Business Banking channels. In this leadership role, they led cross-functional teams in driving the digital transformation strategy, focusing on product innovation, customer insights, IT platform optimization, and enterprise program management.

Throughout their career, Arvind has demonstrated a strong focus on customer experience, market research, data analytics, and vendor management. Arvind is highly skilled in leading teams, implementing digital platforms, and improving overall digital channel metrics.

Prior to their career in financial services, Arvind co-founded Kolektiv Gruuv Series, where they were responsible for event coordination, marketing, and customer service.

Overall, Arvind Dhar brings a wealth of experience and expertise in digital banking, product development, customer experience, and strategic leadership.

Arvind Dhar completed their Bachelor of Arts (B.A.) in Business Administration and Management from York University from 2001 to 2005. In 2019, they obtained a certificate in UX Design Essentials from RED Academy. Additionally, in May 2022, they earned a certification in Change Management and Business Transformation from the Accelerating Implementation Methodology (AIM) institution.