Rui Valente

Rui Valente has a diverse work experience spanning over several industries. They began their career in 1993 as a Technical Support Representative at TELECHAMADA, S.A., where they delivered messages to pager units and provided customer support. In 1995, they worked as a Teaching Support at Escola Básica 167, teaching mathematics and physics to students with learning problems.

In 2000, Rui took on a Technical Research Assistant internship at Faculdade de Ciências da Universidade de Lisboa, where they developed software to organize oceanographic data. They then worked as a Technical Research Assistant at the University of Oklahoma, collaborating on quality control of real-time radar data.

From 2003 to 2005, Rui worked as a Technical Research Specialist at the University of Reading, conducting a project on severe weather prediction. They analyzed atmospheric data, developed computer models, and delivered findings through reports and seminars.

In 2018, Rui joined Airbnb as a Customer Support Manager, where they designed and led a seamless customer experience. They communicated with customers remotely and managed the entire customer operation and scheduling.

In 2021, Rui worked at TheFoodMarket.com as a Customer Support Operations Manager, responding to customer queries through various channels. They also worked as a Customer Support Executive at the same company earlier in the year.

In 2022, Rui joined Duel Tech as a Brand Support Executive, where they supported brand advocacy and social commerce. In 2023, they continued their work at Duel Tech as a Brand Support.

Throughout their career, Rui has gained experience in customer support, research, teaching, and brand advocacy.

Rui Valente's education history includes a Bachelor of Science (BS) degree in Meteorology from the University of Reading, which was obtained from 2000 to 2003. Furthermore, Rui Valente has obtained multiple additional certifications in various fields. These include completing a meditation, mindfulness, and mind training course from Udemy in July 2023. In June 2022, Rui Valente completed a course on Managing DNS Essential Training from LinkedIn. Rui Valente also obtained certifications in Customer Service Leadership, Customer Success Management Fundamentals, and Support Teams from LinkedIn in May 2022. Additionally, in November 2020, Rui Valente completed a course called "For support teams: Become a conversational support expert" from Intercom Academy and another course, "Zendesk Training for Customer Service Agents" from Udemy: Online Courses. Rui Valente has also acquired certifications in Ecommerce Fundamentals from LinkedIn in October 2020, Freshdesk Agent Fundamentals from Freshworks Academy in September 2020, HTML: Formação Básica from LinkedIn in September 2020, and Remote Work Foundations, Tips for Working Remotely, WordPress 5 Essential Training, and WordPress 5 Essential Training: Site Administration from LinkedIn in August 2020. Furthermore, Rui Valente has obtained certifications such as "Launching your First Online Business" from Domestika in July 2020, "Finding a Remote Job" from LinkedIn in June 2020, and "Marketing and Sales B2B" and "Digital Marketing" from Coursera in June and May 2020, respectively.