Whitney McFaddin

Whitney McFaddin has a diverse work experience in various roles and companies. Whitney recently joined Duetto in 2022 as a Program Manager in Product Operations. Prior to that, they worked at Knock® CRM from 2021 to 2022, where they served as a Program Manager in Product Operations, facilitating Agile software development lifecycle stages and aligning projects across teams for process optimization. Whitney also created a prioritization framework that reduced the defect backlog by 60% and supported company objectives. Before that, Whitney was a Product Operations Specialist at Knock® CRM from 2021 to 2022, responsible for managing bugs from customer support to engineering, as well as overseeing Jira administration and project management.

From 2015 to 2021, Whitney worked at Honeyfund.com, Inc. as a Customer Success Analyst, managing scrum ceremonies, documenting product requirements, and ensuring product quality. Whitney also held the role of Customer Experience & Support, where they guided customer insights and engaged with abandoned accounts.

In 2014, Whitney worked at Le Tote as a Communication and Outreach Coordinator, focusing on improving brand awareness through community engagement and strategic communication plans.

Throughout their work experience, Whitney has demonstrated strong project management and process optimization skills, as well as a customer-centric approach.

Whitney McFaddin has a Bachelor's degree in Communication and Media Studies from Sonoma State University. They also have completed a Full Stack Web Development program at the University of Oregon Continuing and Professional Education Boot Camps. In terms of additional certifications, Whitney McFaddin is Scrum Fundamentals Certified (SFC) from Merit Global Training and has also obtained a Project Management Professional (PMP) certification from the Project Management Institute. The specific month and year for the PMP certification are not provided.