Michael Small

Michael Small has extensive experience in customer service management, currently serving as the Customer Correspondence Team Manager at Dŵr Cymru Welsh Water since March 2017, where the focus is on achieving fair customer outcomes. Prior to this role, Michael held various positions at Lloyds Banking Group, including Customer Correspondence Manager and Outcome Tester, and served as a PPI Complaints Subject Matter Expert and PPI Complaints Handler. Michael's earlier career includes roles at Legal & General as a Business Standards Office member and Direct Sales Agent, contributing to a well-rounded background in customer relations and compliance.