James Ness

James Ness is an experienced professional in product support and training within the healthcare and insurance sectors. Currently serving as Product Support Manager at Dynacare since August 2018, James has held multiple managerial roles focused on training, quality assurance, and administration. Prior to this, James was a Call Centre Team Lead at Dynacare, where responsibilities included designing training protocols and ensuring quality control. Previous experience includes working as a Medical Interviewer and Doctor's Dedicated Line Representative at Keyfacts Life and Health, where James excelled in obtaining detailed medical histories and demonstrated flexibility in various roles. Early career achievements as Recreation Manager at Pool People Limited showcased a commitment to operational excellence and communication. James holds a degree in Film Studies from York University and completed Chef Training at George Brown College.