Jerome Cook

Jerome Cook is a seasoned IT professional with extensive experience in technical support and system administration across various roles. Currently serving as a Service Desk Analyst at DYOPATH since August 2017, Jerome handles high-volume customer support and ensures timely issue resolution per service level agreements. Prior roles include Senior Desktop Support at The Talance Group and Deployment Technician at TEKsystems, where responsibilities encompassed hardware deployment, troubleshooting, and software configuration. Jerome's earlier experience at CompuCom involved remote desktop support and server administration, alongside foundational military training as a Server Network Administrator in the United States Marine Corps. Jerome holds a degree in Microsoft Server Administration from Houston Community College, attained between 2015 and 2019.