Emanuel Florea

Emanuel Florea is a seasoned professional with extensive experience in IT service management, currently serving as a Service Operating Model Specialist at E.ON Software Development since October 2020. Emanuel specializes in developing service operating models, escalation flows, and operational reporting formats, while also focusing on continuous process improvement. Previous roles include managing critical incidents and capacity at E.ON, coordinating IT service integration, and serving as a Major Incident Manager at SCC. Emanuel holds a Bachelor's degree in Marketing from FEEA, FEAA-UAIC and has a diverse background in customer service, debt collection, and content writing, showcasing a strong capability in both technical and interpersonal skills.