Geraldine Esemezie Pmp® Itipert

Geraldine Esemezie has a diverse work experience spanning over multiple companies and roles. Geraldine is currently serving as the Director Authentication Services and Applications at RBC Royal Bank of Canada, where they lead and manages enterprise-wide identity and access services and systems. Their responsibilities include defining and executing operational frameworks, processes, and tools, as well as leading the support and maintenance of highly complex identity and access management systems.

Prior to their current role, Geraldine worked as the Director of Operations at Eagle Eye Solutions, a leading SaaS technology company. Geraldine was responsible for service and operations management, cloud app and infrastructure support, client and vendor relationship management, project management, end-user services, contracts/SLA, and resource management.

Geraldine also served as a Senior Manager - Operations Delivery, Information Technology at Capgemini, where they demonstrated their expertise in service integration and management. Geraldine successfully executed IT service management processes, ensuring stable IT service stability, business productivity, and maximizing ROI on IT investments.

Earlier in their career, Geraldine held the position of Information Services Manager at Rx Canada, where they managed program and system development, IT projects and operations, customer support personnel and systems, contract and vendor/supplier relationships, and team building.

Geraldine also has experience working as a Senior Project/Program Manager at Data-Line Management Group Inc., where they managed complex enterprise programs and projects across banking, manufacturing, and telecom sectors. Their responsibilities included project governance, team leadership, project resource management, collaboration with business and IT partners, and continuous improvement of program delivery efficiency and effectiveness.

Geraldine's work history includes roles at Bharti Airtel Limited, where they served as a Senior Manager in IT Compliance and Service Management and Head of Quality Assurance for Change, Configuration, and Release Management. Their responsibilities included managing IT service transition, IT service change and configuration management, project management, quality assurance testing, and the establishment and implementation of IT configuration management database.

Geraldine started their career as an IT Service Support Manager at Zain Networks, where they provided leadership in implementing service desk policies and processes.

Geraldine also worked as a Business Development Executive at PFS Consulting.

Overall, Geraldine Esemezie's work experience demonstrates significant expertise and leadership in IT service management, operations management, project management, and team leadership.

Geraldine Esemezie has a diverse education history. Geraldine obtained a Masters degree in Business Administration from the University of Warwick, UK - Warwick Business School from 2009 to 2012. Prior to that, they completed a M.Sc. in Microbiology at Nnamdi Azikiwe University from 1993 to 1998.

In recent years, Geraldine has pursued further education and certifications in the field of project management and information technology. Geraldine completed a course in Management of Enterprise Data Analytics at the University of Toronto in 2020. Additionally, they have obtained several certifications, including the Project Management Professional (PMP) certification from the Project Management Institute in September 2010, and the ITIL Expert Managing Across the Lifecycle (ITIL-MALC) certification from AXELOS Global Best Practice in June 2011.

Furthermore, Geraldine has enhanced their knowledge and skills through additional certifications such as the Certified SAFe® 5 Agilist from Scaled Agile, Inc. in March 2022, the Intro to Service Management with ITIL® 4 from LinkedIn in February 2021, and the Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts from LinkedIn in October 2020.

In terms of ongoing education, Geraldine is currently pursuing a field of study in Project Management at the University of Waterloo. Geraldine is committed to furthering their expertise and staying up-to-date in their field.