Natalia Santos Acosta

Natalia Santos Acosta is an experienced professional in account management and customer service, currently serving as a Regional Account Manager at eap Latina since March 2020, previously holding roles as an Account Executive and Assistance Program Representative within the same organization. Prior experience includes volunteer advising at Fundación Servicio Jesuita a Migrantes and as an agent at Sitel, where responsibilities encompassed user support, quality analysis, monitoring, and team management. Educational qualifications include a Bachelor's degree in Sociology from Universidad Santo Tomás, studies in foreign languages from Universidad Distrital Francisco José de Caldas, a Master's degree in Social Sciences with a focus on Education from Facultad Latinoamericana de Ciencias Sociales, and a diploma in Comprehensive Sexual Education from the same institution.