Roxana Vera Zegarra

Roxana Vera Zegarra has a diverse work experience spanning from 2008 to the present. Roxana began their career in 2008 as a Reservations Agent at NH Hotel Group, where they managed incoming calls and assisted with bookings and special reservations. From 2009 to 2011, Roxana worked as a Complaint Agent at Securitas Direct Verisure Group, resolving customer complaints and handling inquiries. Roxana then joined ORIZONIA CORPORACION as a Reservation Agent, where they booked and managed touristic packages. In 2011, Roxana joined Meridian Global Services as a Travel and Expenses Analyst and Helpdesk Support, carrying out compliance checks and making adjustments to expense claims. Roxana later took on roles as an Assistant Team Leader and BPO Service Delivery Team Leader, ensuring contractual targets were met and working to maximize productivity. In 2016, Roxana worked as a Customer Service Representative at Booking.com, resolving guest and accommodation inquiries in Spanish and English. Roxana then joined Oscars International in 2017 as an Accommodation and Booking Assistant, handling group and individual student bookings. In 2018, Roxana joined Anheuser-Busch InBev as a Documentation Sr. Specialist, executing shipping instructions and developing reports. Roxana'smost recent role is as a Guest and Operations Coordinator at easyBNB, where they oversee guest coordination and operations.

Roxana Vera Zegarra began their education at Abaco in 2003, where they completed a Technical Superior course in Information guides and tourism assistance, specializing in Tourism and Travel Services Management. From 2005 to 2009, they pursued a Bachelor's Degree in Tourism at Universidad Carlos III de Madrid.