Shane Jones

Shane Jones is an experienced professional in customer service and operations management, currently serving as the Customer Service Operations Manager at easyJet since February 2022. Prior to this role, Shane held the position of Contact Center Manager at Unite Students from April 2021 to February 2022 and previously worked at easyJet as a Customer Operations Manager from August 2019 to July 2020. Shane has extensive experience in the sector, including a significant tenure as Claims Operation Manager at BRIGHTSIDE MONEY MATTERS LIMITED from August 2013 to March 2019, and earlier roles as Operations Manager and Team Manager at Sitel from June 2001 to August 2013. Shane completed education at Jeppe High School for Boys, achieving Matric Grades between 1995 and 2000.