Kelly-Anne Givens

Kelly-Anne Givens is an accomplished professional with extensive experience in operations and performance management within the advertising and customer service sectors. Currently serving as Senior Operations Manager for International Advertising Intelligence at Nielsen since April 2021, Kelly-Anne has also held the position of People and Performance Manager at Ebiquity plc since June 2015. Previous roles include Assistant Call Centre Manager at Teleperformance, where responsibilities involved leading a team for the Eon Complaint Resolutions Department, and Operations Manager at npower, overseeing a multi-functional department and managing a team of 65 FTEs. Kelly-Anne began the career as a Revenue Assistant at HM Revenue & Customs and possesses an ILM Certificate in Management Level 5.