Nathan Jaeger

Nathan Jaeger has a diverse work experience spanning several roles in the marketing and customer support fields. Nathan started their career at Kaspersky Lab in 2009 as a Consumer Support Jr. Technical Support Engineer, where they handled phone, chat, and web channel requests related to viruses and malware. Nathan achieved high productivity scores and customer satisfaction rates in this role. Nathan then progressed to become a Consumer Support Technical Support Engineer, continuing to handle support requests and maintaining high performance metrics.

In 2014, Nathan was recognized as the Support and Services Person of the Year for their exceptional technical support skills. Nathan served as a Consumer Support Frontline Team Lead, overseeing scheduling and maintaining the internal learning management system for the outsourced team. During this time, they received the Consumer Support Person of the Month award three times.

Nathan then transitioned to the role of a Consumer Support Sr. Technical Support Engineer, where they handled second-level technical support incidents and collaborated with partners to troubleshoot and diagnose issues. Nathan continued to excel in providing customer support.

In 2015, Nathan became a Consumer Support Account Service Manager, working with the outsource client management team to devise strategies for improving KPIs. Nathan successfully increased customer satisfaction by 17% and reduced average handle times by 20%. Nathan also performed customer experience audits to enhance the customer purchase flow.

In 2016, Nathan moved into a Product Marketing Expert role, where they provided product expertise and strategy to the sales and marketing teams for premium services. Nathan developed a sales program for the external premium service sales team and implemented strategies to boost sales.

In 2017, Nathan became a Consumer Marketing Specialist at Kaspersky Lab, responsible for content creation and collaborating on marketing strategies for all consumer products and channels. Nathan developed high-impact digital media campaigns and created content and strategies for social media campaigns through Facebook.

Since 2018, Nathan has been working at EchoStor Technologies, where they started as a Marketing Manager. Nathan recently transitioned to the role of Sr. Manager, Corporate & Brand Marketing and is currently serving as the Director of Marketing. The provided information does not specify the end dates for these roles.

Nathan Jaeger attended Northeastern University from 2007 to 2011. The degree name and field of study are not provided.