Rachel Hansen

Rachel Hansen is a seasoned professional with extensive experience in the field of professional services and customer success. Currently serving as the Vice President of Professional Services at ECI Software Solutions since May 2018, Rachel focuses on enhancing customer success as a cornerstone of organizational objectives. Prior to this role, Rachel held leadership positions at JobBOSS and Exact, including Director of Professional Services and Director of Training, where responsibilities encompassed the implementation and training of ERP software for small to medium-sized manufacturers. With a strong foundation in customer advocacy, implementation consulting, and training, Rachel has demonstrated a commitment to guiding clients through business process improvements and ensuring successful software adoption. Rachel's academic background includes a Bachelor's degree in Business Management from Rasmussen Business College.