Adam Kelly

Adam Kelly is a seasoned professional with extensive experience in customer service and quality assurance. Currently serving as a Quality Administrator at EC Outsourcing since November 2021, Adam focuses on enhancing call quality and overall member experience. Previous roles include SAR Specialist and Customer Service Representative in various sectors, including energy and telecommunications. Adam also operated as a proprietor at Self Care First and a Director at Aspire Business Consultant's Limited, demonstrating strong business management skills. Educational qualifications include multiple certifications in GDPR, human resources, and customer service, as well as ongoing studies in human resources.