Jeptoo Kosgei

Jeptoo Kosgei is an experienced professional currently serving as Sales Coordinator for Expansion and Innovation and as Customer Care Lead at Ecosafi, the Better Cooking Company, since November 2021. Key accomplishments include managing a contact center team through data-driven decision-making, enhancing KPI management, and leading exceptional customer service. Previously, Jeptoo held roles at Agriculture and Food Authority as a Registry Officer, optimizing document and database management, and at Total Security Surveillance, where significant contributions included overseeing payroll processing and records management. Jeptoo holds a Master of Business Administration in Operations Management from the University of Nairobi and a Bachelor of Science in Information Sciences from Moi University.