Ravi Prakash Sharma

Ravi Prakash Sharma is an experienced professional in account management and customer success, currently serving as the Manager of Customer Experience and Operations at Edfora since October 2017. In this role, Ravi oversees the customer experience for over 70 elite B2B clients, managing a user base that exceeds 200,000. Prior experience includes the Associate Manager and Key Account Manager positions at Edfora, where responsibilities involved managing key B2B accounts, as well as a Business Development Executive role focused on new business opportunities in Rajasthan. Previously, Ravi worked at Cordova Publications Private Limited, successfully onboarding 24 new B2B clients and significantly increasing cash collection rates. Ravi holds a Master of Business Administration in Marketing and HR from Jaipur National University, completed in 2017.