Emilie Guillon

Emilie Guillon is a skilled Business Analyst specializing in Salesforce, currently employed at EdifiXio since February 2019. With extensive experience at Pierre & Vacances Center Parcs Group from March 2004 to December 2017, Emilie held several key positions, including Responsable Méthodes & Process Clients, where responsibilities involved defining customer service processes and managing operational projects. Emilie also served as Responsable Service Clients France, overseeing customer relations and post-stay services, while coaching staff to enhance their skills and customer satisfaction levels. Early career as a Téléconseillère involved direct engagement with clients in B2C and B2B2C environments. Emilie holds a degree in Consultante Fonctionnelle CRM Salesforce from FITEC and a BTS in Tourisme Loisirs from ENC Bessières.