Cynthia Rafael

Cynthia Rafael is an experienced operations manager with a strong background in account management and customer service. Currently serving as Operations Manager at Edmunds.com since February 2013, Cynthia leads a team of Account Managers supporting dealer partners and Account Executives, while overseeing workflow creation and execution. Prior to this role, Cynthia managed a portfolio of over 300 Premier Dealer partners as an Account Manager, focusing on client onboarding and process enhancement. Cynthia's career began as an Administrative Assistant at R. Rex Parris Law Firm, supporting the firm's financial operations, and also included experience as a Substitute Teacher at Palmdale School District. Cynthia holds a Bachelor of Arts in History from UCLA.