Mohamed Hossam

Mohamed Hossam started their work experience in 2018 as a Technical Support Specialist at Safa Solutions, where they diagnosed and solved hardware/software faults and troubleshooted system and network problems. In 2021, they joined GET Group Holdings Ltd. as a Software Technical Support, working on various projects such as Egypt Health Passport System and Malawi SDIS. Mohamed managed ticket workload using Kayako and servicedesk plus, while also administering and troubleshooting company applications. Currently, they are working at egabi Solutions as a Senior Software Technical Support Engineer, managing customer tickets, administering company applications, and providing troubleshooting and support during UAT and production.

From 2012 to 2016, Mohamed Hossam attended El Shorouk Academy, where they completed a degree in Computer Science. Mohamed achieved a GPA of 2.93 (equivalent to 73.5%).